Welcome to People Centred Care

This course will equip our health workers with the knowledge and skills to deliver a people-centered approach to care delivery (Service with Care and Compassion Initiatives) at health facilities.

With Bhutan experiencing an increasing incidence of NCDs, the need for implementation of people-centered care has become inevitable. Build for health workers, the course will provide high-quality learning on the PEN-HEARTS an integrated clinical protocol and other tools for control and reduction of NCDs in low resource settings.

This course is developed by Khesar Gyalpo Univeristy of Medical Sciences of Bhuatn in collaboration with Ministry of Health (MoH) and with support from World Health Organization (WHO).
P – Package of
E – Essential
N – Non-Communicable Disease

H – Healthy-lifstyle counselling
E – Evidence-based treatment protocols
A – Access to essential medicines and technology
R – Risk-based monitoring
T – Team-based care
S – Systems for monitoring


Brief interventions for tobacco cessation

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Health Service Delivery

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Diabetes Mellitus

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Chronic Respiratory Diseases (CRDs)

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Alcohol screening and brief intervention

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Risk-based Cardio Vascular Diseases (CVD) Management

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Addressing Healthy Lifestyle and Primary Health Care

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Performance Measure in PEN HEART Services

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Module Developer



Course Director:
Dr. Karma Tenzin, Asst. Professor


Dr. Ripa Chakma, Assoc. Professor
Ms. Sangay C Namgyel, Lecturer
Ms. Sherab Zangmo, Assoc. Lecturer
Ms. Sangay Zam, Lecturer
Ms. Kinzang Yangden, Assoc. Lecturer
Mr. Zimba Letho, Sr. Program Officer

Course Cordinators:
Ms. Kinzang Yangden, Assoc. Lecturer
Ms. Sherab Zangmo, Assoc. Lecturer

Mr. Tshering Samdrup, Dy. Chief ICT Officer
Mr. Dechen Wangdi, ICT Associate

Dr. Gampo Dorji, WHO (SEARO)
Dr. GP Dhakal, JDWNRH
Dr. Dr.Sangay Wangchuk, CRRH
Dr. Chencho Dorji, JDWNRH
Dr. Gaki Nima, JDWNRH
Dr. Manish Gurung, Punakha Hosptial
Dr. Tshewang Gyeltshen, Tsirang Hospital
Ms. Indra Maya Rai, Patshaling PHC
Mr. Chakra Bhandani, Doonglagang PHC
Mr. Tashi Norbu, Shamjong PHC
Ms. Sonam Choki, Samdingkha PHC
Mr. Sonam, Thinleygang PHC


  1. Mr. Wangchuk, FNPH
  2. Ms. Manikala Moktan, FNPH
  3. Mr. Kuenzang, FNPH
  4. BSc Clinical Counselling Students, 3rd and 4th year 2021
  5. Phurpa Tshering and Kezang Lotay, 3rd year DCH 2021